Unravel Perfumery Review:
Consumer Warning & Documentation
Documented evidence of 28-day shipping delays, policy violations, undervalued shipping, and poor customer service
Timeline: November 21 - December 19, 2025 | Order #B2C11008
28+ Day Delay
Order placed Nov 21, still not shipped on Dec 19 after legal threat
Policy Violations
Multiple violations of their own stated shipping and refund policies
Undervalued Shipping
Label shows ₹2,499 when actual claimed value was ~₹20,000
Evidence Authenticated: Complete WhatsApp transcripts, shipping documents, policy screenshots
Documented Timeline of Events
Chronological documentation from order placement to forced resolution
Placed order #B2C11008 for perfume oils worth ₹4,000+ with prepaid payment. Expected delivery within 48 hours as per their stated policy.
Contacted support team via WhatsApp at 2:30 PM to inquire about order status. No response received.
After requesting update or refund, support responded saying order would be dispatched on Saturday. Claimed shortage on products and expected them "tomorrow".
Saturday (promised delivery date) came and went with no shipment. Reached out to confirm if order was shipped.
Support claimed order was "dispatched" with invalid XpressBees tracking number. Tracking showed as "scheduled" for Dec 4, not actually shipped. Support claimed they "unofficially added" Layton & Tuxedo worth ₹15,840, making total claimed value ~₹20,000. However, shipping label showed only ₹2,499 - an 87% undervaluation. No receipt or invoice provided for added items.
Contacted owner Zeeshan after support unresponsiveness. Tried to cancel order. Owner refused refund, claimed order was "fulfilled" but admitted it wasn't handed to courier due to awaiting payment for additional items that were never formally confirmed.
Sent message about shipping status. No response from support team.
Sent multiple messages (December 9, 13) asking about shipment status. All messages ignored by both support and owner.
After threatening legal action at 3:35 PM, owner responded "Please go ahead". Shortly after, received message that order was suddenly "packed" after 24+ days. Order still not shipped, estimated delivery Dec 21.
As of 12:15 PM on December 19, 2025, products are still not shipped despite receiving dispatch notification. This is 28 days after placing the order with prepaid payment. The "packed" claim from December 15 was evidently false.
Authenticated Evidence
All evidence is authentic and unaltered, collected between Nov 21 - Dec 19, 2025
Order Confirmation
emailNov 21, 2025
Shipping Policy Unravel - "48 Hours" Promise
policyArchived Dec 15, 2025
Terms Unravel - Section 3 (Cancellation Policy)
policyArchived Dec 15, 2025
Return Policy Unravel - Return Conditions
policyArchived Dec 15, 2025
Zeeshan (Unravel Founder) WhatsApp Chat - Refund Denied
whatsappDec 1 - Dec 15, 2025
Zeeshan WhatsApp Details - Verification
whatsappDec 2025
Unravel Support WhatsApp Chat - Complete Conversation
whatsappNov 25 - Dec 13, 2025
Shipping Label - Undervalued at ₹2,499 (Actual: ₹4,000+)
shippingDec 2025
Shipping Info - Booked but Still Not Shipped
shippingDec 2025
Product Page - B2B Marketing to Brand Owners
policyDec 2025
Notebook LM Analysis - Dashboard
policyDec 2025
Notebook LM Analysis - AI Confirms B2B Marketing
policyDec 2025
Policy Violations Documented
How Unravel Perfumery violated their own stated policies
What Actually Happened:
Order placed on November 21, 2025. As of December 19, 2025 (28+ days later), order was only "packed" but not shipped. This is 14x longer than their stated 48-hour dispatch policy.
What Actually Happened:
Even considering their extended "2 weeks or longer" timeframe for out-of-stock items, 28+ days exceeds this significantly. No proactive communication about stock issues until customer inquiry.
What Actually Happened:
Order was accepted and payment collected without confirming product availability first. This violates their own recommendation and standard business practice.
What Actually Happened:
On December 2, support claimed order was "dispatched" and provided tracking number. However, tracking number was invalid/showed as only "scheduled" for Dec 4, not actually shipped. This constitutes providing false shipping information.
What Actually Happened:
Attempted to cancel order on December 5 (before any actual shipment). Despite order never being shipped in 28+ days, company refused cancellation. This policy appears designed to trap customers in non-fulfillment situations.
What Actually Happened:
While this policy addresses post-delivery returns, there is no clear policy for non-delivery situations. Order was never delivered despite 28+ days passing, yet no refund was offered. This represents a gap in consumer protection.
What Actually Happened:
Shipping label shows declared value of ₹2,499 when actual order value was ~₹20,000 (₹4,000+ original order + ₹15,840 claimed additional products). This 87% undervaluation raises serious concerns about proper insurance coverage and puts customer at risk if package is lost or damaged.
What Actually Happened:
CRITICAL CONTRADICTION: Their Terms explicitly restrict purchases to "personal or household use" only. However, their own website product descriptions state oils are "developed for perfume brands, private labels, and B2B fragrance developers." In their YouTube video, the founder directly states: "अगर आप अपना परफ्यूम बिज़नेस स्टार्ट करना चाहते हैं" (If you want to start your perfume business, try our oils). They sell in bulk quantities (1kg), offer wholesale pricing, B2B manufacturing services, and explicitly market to "brand owners." Third-party AI analysis independently confirmed this systematic B2B marketing pattern. This fundamental contradiction appears to contradict their stated terms and raises questions about the enforceability of their restrictive use policy.
Consumer Protection Resources
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